Integration of VoIP system with CRM. APIs and Webhooks.

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Open Integration System

Thanks to direct integration with various web applications, CRM systems and services as well availability of API and webhooks, you can automate your business workflow and improve productivity. For example, you can see customer information from the CRM during a call or send a webhook to the server when a call flow event occurs.

Direct Integration Is Available With:

Integration Features

HubSpot

Create new HubSpot contacts during active calls, in phonebooks and call history in the Webphone.

View HubSpot contact's information during an active call, in phonebooks or call history in the Webphone: name, email, company, contact owner, lead status, and the last date of activity.

See active deals of a contact with links to them in HubSpot, and a hint about the amount of these deals.

See active tickets of a contact with links to them in HubSpot, and a hint on the status of these tickets.

Log calls to HubSpot and leave notes on them: both during an active call and in the call history.

Tall Emu

View Tall Emu contact's information during an active call in Tall Emu's client: name, company and lifecycle stage.

See quotes, opportunities and sales with links to each of those items.

See active tickets and invoices with links to each of those items.

Zendesk

View Zendesk customer's information during an active call, in phonebooks or call history in the Webphone: name, email and company.

Create new Zendesk customers during active calls, in phonebooks or call history in the Webphone.

See active tickets of a customer with links to them in Zendesk, and a hint on the status of these tickets.

Log calls to Zendesk and leave notes on them: both during an active call and in the call history.

Zoho

View Zoho contact's information during an active call, in phonebooks or call history in the Webphone: name, email, company, contact owner, and the last date of activity.

Create new Zoho leads during active calls, in phonebooks or call history in the Webphone.

See active deals of a contact with links to them in Zoho, and a hint about the amount of these deals.

See active tasks of a contact with links to them in Zoho.

Log calls to Zoho and leave notes on them: both during an active call and in the call history.

Zapier

Integrate with any of the thousands of services and apps available in Zapier.

Triggers such as call started, call answered and call ended.

Actions such as making an outgoing call and showing caller information during a call.

API

Make calls via the API with the option of selecting the desired user and caller ID.

Get a list of user, queues and ring group calls.

Many parameters by date, user, sorting, offest and others.

Conveniently test the API directly from the portal.

Secure API access restricted by the IP address whitelist.

Webhooks

Multiple endpoints can be created.

Select triggers to send webhooks for each endpoint individually.

Multiple triggers that work across the entire account level: inbound, outbound calls with different statuses (start, answer, completion), queue and ring group calls, as well as call recordings (inbound and outbound) and voicemail.

Get full details of the call: type of call, who is calling, who is being called, when, and so on.

Conveniently test webhooks directly from the portal.

API PBX object

Call the API at any point in your call flow.

Number mode: if a call goes through the API object, the call is redirected to the desired number on request — this can be either an internal number or any other number.

Name mode: if the call goes through the API object, our system makes and API request to the external web application and in return expects the information about the name of the caller based on caller ID. This name is added as a SIP header to the call and can be displayed on the handset.

Webhook PBX object

Unlike webhooks, which operate at the entire account level and have specific triggers, this object can send a webhook from any point in the call flow.

Get full details of the call: type of call, who is calling, who is being called, when, and so on.

Simple Pricing

All integration features are activated via a single subscription. The price is dynamic and is calculated based on the number of PBX users that are added to the account. The cost of integration for one user is $2.75. For example, if you have 7 users, the monthly cost of the integration will be $19.25 ($2.75 * 7).

Integration
license

$ 2 .75

for each user
per month

What's included

Direct CRM integrations

• API/Webhooks tab

• API and webhook PBX objects

• Zapier

Critical information summary

Prices in USD

Note: to access CRM information during an active call, a Webphone is required.

Do You Need Direct Integration With VoIPline?

Require integration with other web applications? If your business requires integration with the application we do not currently support, please feel free to submit your request below.

Submit a request

Integrations

Frequently asked questions

Can I pay for the integration license on a per user basis, only for those users that require this feature?

Some of the features we offer via open integration policy work on the entire account only and cannot be linked to any particular user. This is why we are unable to offer a pricing model with ability to select specific users that require integration service.

If I delete some users from my account, will the price of the integration subscription change?

The monthly cost of integrations is dynamic: if you delete or add users to your account, the cost of the integration subscription will be automatically recalculated.

Can I pay for just one or several integrations?

The subscription includes the entire range of integration options.

What is the difference between the PBX API and Webhook objects and the API/Webhooks tab?

API/Webhooks tab works at the account level: you can configure triggers and get webhooks from all calls that match the specified criteria. In turn, PBX objects such as APIs or Webhooks can only be used for specific call flow scenarios — they allow you to select particular point in the call flow as a trigger.

Can CRM Integrations be used with third-party softphones?

CRM integrations only work in the Webphone.